No Contracts

You have complete flexibility to pause or stop our services whenever you want.

Monthly Invoicing

No need to pay after every single clean. Forget the annoyance of managing payments after every single guest checkout.

Zero Expiry

Your purchased cleaning sessions are valid all year long. You use them strictly when you have bookings only.

What To Expect?

When our team steps into your unit, we execute a complete hospitality reset. Every housekeeping session is designed to make your property look identical to your listing photos.

Maintenance & Aircond Support

We don’t just clean the mess — we offer complete property restoration to fix up the wear and tear.

Long-term bookings are great for your occupancy rates, but they can take a heavy toll on your property. Long-stay guests often leave units in desperate need of a deep restoration and functional reset. Instead of calling separate technicians, plumbers, and painters, Epikleen provides a complete handyman and restoration service. Our restoration solutions include:

Service Areas

Experience Our Standard

We believe a great partnership starts with a great first impression. We invite all prospective clients to try a one-time trial session for your next guest checkout. See firsthand how our cleaning quality meets your high standards before making any long-term decisions.

Terms & Conditions

This Agreement sets forth the general terms and conditions of use for Epikleen services.

Revision date: 01.01.2026You agree that by hiring our Services and paying the invoice, you hereby acknowledge that you have read, understood, and agreed to our full Terms and Conditions.1. Payment Terms
Payment is due within 3 days of invoice date. We accept online transfer and the payment receipt must be provided to us after the transaction is completed.2. Payment in Advance Policy
Payment for our cleaning services is required in advance of the scheduled cleaning date. We kindly request that you submit your payment on or before the specified 'Payment Due Date' mentioned on this invoice to ensure the timely provision of our services.3. Service Suspension for Non-Payment
If payment is not received within one (1) day after the due date, we reserve the right to suspend all cleaning services until the outstanding balance is settled. We will make reasonable efforts to notify you of the payment delay and service suspension in advance.4. Tentative Cleaning Date
The date stated in this invoice is a tentative cleaning date based on the initial booking. Please note that cleaning dates are subject to change. Any updates or changes to the cleaning date will be reflected in the receipt provided to you after confirmation of the complete dates. TBC indicates "To Be Confirmed" date.5. Cancellation and Rescheduling
Cancellation and rescheduling the cleaning date must be notified by us by 8:00 AM. In the event of a last-minute cancellation made after we have arrived at your unit, a transportation fee of RM10.00 will be imposed to cover our travel expenses and the time allocated for your service.6. Housekeeping Schedule
Housekeeping services will take place between 11:00 AM and 4:00 PM on the day of guest check-out from the unit. Priority for housekeeping will be given to units with new check-ins scheduled for the same day.7. Satisfaction Guarantee
If you are not satisfied with our cleaning services, please notify us within 3 hours of service completion, and we will make reasonable efforts to address your concerns.8. Extended Booking Surcharge
For bookings made for duration of more than 10 consecutive days, a surcharge of 'One Session' will be imposed. This surcharge is necessary to cover the additional workload associated with extended cleaning services.9. Changes to Terms and Conditions
We may update these terms and conditions as needed. You will be notified of any changes in advance.

Our Policy & Commitments

1. Client provides all equipment and supplies. Our housekeeper arrives in uniform for identity protection.2. We normally work consisting of one or two professionally trained housekeepers.3. We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy housekeepers that are driven by our employee incentives and their desire to give the best possible service to our clients.4. Cleaning Schedule:
a) Client must provide the check-in and check-out date to us upon guest's booking confirmation.
b) Housekeeping will take place between 11:00 AM and 4:00 PM after guest check-out from the unit.
c) However, priority will be given to other unit that has same day check-in.
d) If housekeepers are not available at aforementioned time, and there's no new check-ins, housekeeping will take place at different time but remain on the same day.
e) Early check-in: We do not entertain early check-in request as we have a schedule to be followed.
f) Schedule Changes: We understand that last minute changes in schedules are inevitable. In the event that a scheduled housekeeping service must be changed, cancelled, or guest requests for late check-out, we ask that our client to notify us immediately. This gives us an opportunity to reschedule our calendar and re-arrange our priority list.
g) Last Minute Booking: It is possible for us to accommodate last minute check-in to our schedule however we appreciate if client can communicate with guest to delay the check-in time. Client may check with us for estimated time of completion too.
h) Last Minute Cancellation: In the event that our crew is turned away when they arrive (for any reason), only transportation and parking charges will be applied.5. Please be certain your unit and designated parking bay are accessible to our housekeepers.6. Payment: We require full payment upon invoice issuance. We ask that outstanding balances be paid prior to the next scheduled housekeeping session. If left unpaid before the next cleaning day, we will be unable to perform the cleaning.7. Lost and Found Procedures: An item left behind by guest in the unit is termed as “Lost and Found” item. For perishable items such as foods and drinks, and non-valuable items such as guest’s personal belongings or clothes will be discarded upon cleaning. Unless the matter is being brought to our acknowledgement beforehand, we will save and place it inside the mailbox for guest to retrieve it back. For valuable items, we will notify clients immediately and wait for the next course of action from them. We are not responsible for any discarded items, loss of or damage to any of the customer's personal left in clothing items, bags, containers such as money or jewellery or any other item.8. Epi Kleen is not responsible for damage due to faulty or improper installation of items. For accidental damage that occurs during cleaning operation, we will fix the damage or replace the broken items.9. Unique/Extra Request: In order to provide consistency of operations and ensures a smooth workflow, our housekeepers are required to adhere to Standard Operating Procedures (SOPs) set by the company. Please inform us of any items in your unit that require this type of attention and we will take it into consideration.10. Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees when it is required. We will give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our client and do so only when there is no other option.

Satisfaction Guarantee

We strive to reach your expectations for quality cleaning services. We inspect our work before leaving your unit. Occasionally and without intention, our housekeeper may miss something. So, if after inspection on your end or from your guest that they are not completely satisfied with any part of our service, we will return to re-clean the area/task within 24-hours. However, there are some guidelines need to be followed:a) If the complaint from guest received after 6pm, we will only be able to come on the next day to correct the issue.
b) The complaint received 12 hours after check-in time or during check-out and after guest has checked out, will not be entertained. This includes if guest is asking for discounts or refund on cleaning fees.
c) There are strictly no refunds/discounting/cancelling the cleaning fees after check-out. Since cleaning is a very personalized and subjective service, we cannot offer refunds to your guest.
d) Any complaints regarding cleanliness shall be communicated during their stay and if we did not receive any feedback throughout the staying period, we assume they are satisfied with the cleanliness. If there’s any negative feedback that got highlighted by the guest, we will take it seriously and improve our performance on next cleaning session.